Terms & Conditions

General
  1. The Terms and Conditions stipulated below are effective as of April, 2017. Before using the website Betstreak.co, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
  2. The website Betstreak.co is operated by an appropriate license and owned by the company Direx N.V. Wilhelminalaan 13, Willemstad, Curaçao. The company registration number is - 131879., it is registered by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision is provided by Antillephone N.V.
  3. Changes of Terms and Conditions
  4. Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.
  5. Who Can Play
  6. The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
  7. The website only accepts adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
  8. It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to you by participating in the Games.
  9. It is legal for You to participate in the Games according to applicable laws in the jurisdiction of your residence.
  10. The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
  11. If you are a player from the UK, US or any of its states, you won't be allowed to play real money wagering games including bitcoins. Players from Spain are also excluded from placing bets on the website.
  12. Accepted Currencies
  13. The website allows playing for BTC, USD, EUR.
  14. Fees and Taxes
  15. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
  16. Game Rules
  17. The player confirms that he/ she knows and understands the rules of games offered by the website. It is at player’s discretion to know the payout percentage of each game.
  18. Disclaimer of Liabilities
  19. The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
  20. The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
  21. The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
  22. Use of Player’s Account
  23. Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.
  24. Also any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
  25. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
  26. Anti-Fraud Policy
  27. The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:
    • participating in any type of collusion with other players
    • development of strategies aimed at gaining of unfair winnings
    • fraudulent actions against other online casinos or payment providers
    • charge back transactions with a credit card or denial of some payments made
    • depositing funds but not wagering at least 3 times of the deposited amount
    • creating two or more accounts
    • other types of cheating

    or become a bankrupt in the country of his/her residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

  28. Depositing
  29. Betstreak.co offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at support@betstreak.co to inquire about the payment methods which are most favorable for your country of residence.
  30. Please note that the minimal amount of deposit is 10USD
  31. Withdrawal/Refund Policy
  32. The minimal amount for withdrawal is 20USD. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.The maximum amount for withdrawal per day for new accounts is 500 EUR per day, up to 4000 EUR per week.
  33. The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email.
  34. The website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
  35. For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
  36. For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
  37. Please note that even for supported countries the Betstreak.co is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
  38. Bitcoin withdrawals will be made to your stated Betstreak.co wallet. To withdraw any Virtual Funds which have been deposited, we require the block chain to give at a minimum 1 confirmation of your last deposit, before a withdrawal can be made. If you deposit with a small mining fee, 1 confirmation can take up to 20 min.
  39. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
  40. If you win more than 4 Bitcoins or EUR 15, 000, we reserve the right to divide the pay out into monthly instalments of 4 BTC or EUR 15,000 until the full amount is paid out. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 1000EUR. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 500EUR. Maximum withdrawal amount processed to a player is 4000 EUR or 1 BTC per a week and 15000 EUR or 4 BTC per a month, unless otherwise specified in the promotional Terms and Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot.
  41. Dormant Accounts
  42. If the player’s account stays inactive during 180 days (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact casino support team.
  43. PRIVACY AND SECURITY Privacy
  44. Betstreak.co is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
  45. Collecting of personal data
  46. We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data.
  47. The personal data of players are available to Betstreak.co employees, employees of the software provider Direx N.V., to payment systems and other third parties which assist Betstreak.co in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
  48. When you play casino slots developed by NetEnt, NetEnt’s privacy policy also applies. It can be found here.
  49. Information on players' balance
  50. Betstreak.co is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
  51. Using personal data for marketing
  52. Betstreak.co is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using Betstreak.co gambling services.
  53. Cookie policy
  54. Betstreak.co website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at support@betstreak.co.
  55. Discloser of personal data
  56. In case Betstreak.co discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to any third party or make it publicly available.
  57. Security of personal data
  58. Betstreak.co is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
  59. SSL Technology
  60. We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
  61. Anti-fraud system
  62. Moreover, we use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account.
  63. Access to player's account
  64. Player’s account can only be access with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
  65. Secure payment processing
  66. We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cash outs are handled carefully and according to the corresponding standards.If you win more than 4 Bitcoins or €15,000, we reserve the right to divide the pay out into monthly instalments of 4 BTC or €15,000 until the full amount is paid out. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 1000 €/$/£. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 500€/$/£. Maximum withdrawal amount processed to a player is 7500 €/$/£ or 2 BTC per 7 days and 15000 €/$/£ or 4 BTC per 30 days, unless otherwise specified in the promotional Terms and Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot.
  67. RESPONSIBLE GAMING
  68. Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
  69. Assistance for problem gaming
  70. If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
  71. Personal limits
  72. To assist you in gambling responsibly we have limits on deposits, losses, wager amounts or user account activity that you can set yourself. This functionality can be accessed within your user profile in the “Limits” section.
  73. Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits functionality, please contact support.
  74. Deposit Limit. You can set a limit on your deposits for a day, a week, or a month.
  75. Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month.
  76. Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
  77. Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
  78. Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds. Upon its expiring your account will automatically be re-activated.
  79. Self-exclusion by request
  80. You may also contact our Support Team at support@betstreak.co and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
  81. External help
  82. You may contact any of the following organizations for consultation and support: Gamblers Anonymous, GamCare, Gambling Therapy.
  83. Protection of minors
  84. Betstreak.co is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied.
  85. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information. CyberPatrol, Gamblock, Solidoak, NetNanny.
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