F.A.Q.

Most Popular

How do I create my BETSTREAK account?

You can easily create an account at BETSTREAK. Just find the ‘Sign Up’ button in the upper right corner. Then enter your email address and password. Check your email after that to find the verification link to confirm your email address. As soon as it is done, you can make a deposit and start placing bets.

What should I do if I have forgotten my password?

Just do not panic. All you have to do is click on the ‘Forgot Password?’ link. Check your email after that to find the link which will help you to create a new password.

If the message has not arrived or the procedure is taking too long, you can alternatively get in touch with our friendly and helpful Support Service Team through the Live Chat or by sending us an email to support@betstreak.co. We'll sort it out as fast as possible.

Where can I purchase Bitcoins?

Nowadays it's not a problem at all. You can find a lot of professional and trustworthy online services that will help you with it. The easiest solutions include Circle, CEX.IO, and Cubits.

Are the games fair?

BETSTREAK allows players to verify the fairness of each game played by yourself.Some of the games have a ‘Provably Fair’ function, which means the results are disclosed and change for every round in the game with a secret number. All of our games Random Number Generator (RNG) certificates, while we hold a Curacao gaming licence ourselves. Rest assured that your play is safe and reliable at BETSTREAK.

Account

How do I create my BETSTREAK account?

You can easily create an account at BETSTREAK. Just find the ‘Sign Up’ button in the upper right corner. Then enter your email address and password. Check your email after that to find the verification link to confirm your email address. As soon as it is done, you can make a deposit and start placing bets.

What should I do if I forgot my password?

Just do not panic! All you have to do is click on the ‘Forgot Password?’ link. Check your email after that to find the link which will help you to create a new password.

If the message has not arrived or the procedure is taking too long, you can alternatively get in touch with our friendly and helpful Support Service Team through the Live Chat or by sending us an email to support@betstreak.co. We'll sort it out as fast as possible.

What should I do if I forgot my registered email address?

Just do not panic! Let our friendly and helpful Support Service Team sort all your issues for you. Please contact us directly through Live Chat or send us an email to support@betstreak.co. We work 24/7 and will solve it as soon as possible.

Can I change my registered email address?

Unfortunately you are not allowed to change it, so please be sure that you enter the right address while registering. Note you can have only one player account at our website.

Can I register multiple accounts?

No, registering multiple accounts is strictly prohibited. Players are only able to register ONE account per username/IP address/computer/household. For more information, check out our Terms and Conditions.

How do I add another currency to my account?

To add another currency to your account, log into your player profile, click on the “Add Currency” button after that and select the required currency from the dropdown menu.

How do I change from one currency to another?

Once you have added the required currency, just click on the “Select” link that is is next to the currency that you want to become active.

Deposits and Withdrawals

What currencies does BETSTREAK accept?

BETSTREAK accepts Bitcoin the world most popular cypto-currency for play and cashouts. We also accept fiat currencies such as USD, EUR and CNY, and you can be sure your transactions are going to be fast and safe.

How long will my deposit take to reach my BETSTREAK account?

For Bitcoin deposits, you can play instantly once your depositing code used. You can start to place your bets right away!

Will I be charged any fees for making deposits or withdrawals?

Most of accessible methods are free, but a few of them take a small fee, so please double-check all the information on our Payments page in order to avoid any issues.

What is the minimum amount of money that I can deposit and withdraw?

The minimum deposit amount allowed at BETSTREAK is USD20 or 0.001 BTC (1 mBTC). You can make a cashout request if you are going to withdraw at least USD40. It is worth mentioning that there is no minimum limit for Bitcoin. You can visit our Payments page to find out more details about each payment method. If you win more than 40 Bitcoins or €15,000, we reserve the right to divide the pay out into monthly instalments of 40 BTC or €15,000 until the full amount is paid out. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 1000 €/$/£. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 500€/$/£. Maximum withdrawal amount processed to a player is 7500 €/$/£ or 20 BTC per 7 days and 15000 €/$/£ or 40 BTC per 30 days, unless otherwise specified in the promotional Terms and Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot.

How long will it take for me to receive my money once I request a withdrawal?

Like all decent casinos, we do our best to process all your payments as rapidly as possible. Sometimes, however, we need to check the case thoroughly and so more time is required for processing (up to 12 hours). To find out the required time for each payment method, please go to our Payments page.

I have made a deposit but the Bitcoins have not been credited to my account. What should I do?

First, please check whether the transaction has successfully gone through. To find out the status of your transaction, just go to BlockChain.info and enter Transaction ID in the search field. Also, you can let our Support Service Team do it for you. Just contact us directly through Live Chat or send an email to support@betstreak.co. We work 24/7 and will sort everything out as fast as possible.

Where can I purchase Bitcoins?

Nowadays it's not a problem at all. You can find a lot of professional and trustworthy online services that will help you with it. The easiest solutions include Circle, CEX.IO, and Cubits.

Bonuses

How do I claim my welcome bonus?

You do not need to paste any codes or claim anything to get the welcome bonus. All you have to do is make a deposit of at least 0.05 BTC or USD20. The bonus will be added automatically to your account.

How many times must I wager my bonus?

You must wager your bonus amount 40 times before you can withdraw your funds. To find out the information on active bonuses and their wagering requirements go to your personal profile and click on the ‘Bonuses’ tab. For more information, please visit our Bonus Terms and Conditions page or contact our Support Service Team either via email support@betstreak.co or Live Chat.

The Casino

Are the games fair?

BETSTREAK allows players to verify the fairness of each game played by yourself.Some of the games have a ‘Provably Fair’ function, which means the results are disclosed and change for every round in the game with a secret number. All of our games Random Number Generator (RNG) certificates, while we hold a Curacao gaming licence ourselves. Rest assured that your play is safe and reliable at BETSTREAK!

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

Security

Is all my information secure on BETSTREAK?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

How long does it take before my documents are approved?

Normally it takes up to several hours. Note that in case your uploaded documents do not comply with the law of Curacao, we have the right to reject them and request to upload alternative copies.

Responsible gaming

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact us directly through LiveChat or send an email to support@betstreak.co. We work 24/7 and will sort everything out as fast as possible.

Can I permanently close my BETSTREAK account?

Sure, you can close your account forever or do it with a possibility to reopen later. If you do it for good, please mind that you will not be able to open it again or create a new player’s account at our casino. You can self-exclude yourself in your personal profile or let our Support Service Team do it for you. Just contact us directly through LiveChat or send an email to support@betstreak.co.

×